The chemist-led review of a request before acceptance, which settles method fit, required quantity, matrix workability, and what the result will and will not support.
The assessment applied to an unlisted compound, unusual matrix, or non-standard request, deciding whether the work can be done at all and on what terms.
About records, review, and reporting
The vocabulary of the paperwork: what a certificate is, what governs it, and what it cannot be moved to.